Chief Nursing Officer

  • Western Massachusetts Hospital
  • 91 East Mountain Road, Westfield, MA 01085
  • Oct 26, 2023
Full time Chief Nursing Officer (CNO)

Job Description

Job details

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$81,530 - $125,501 a year
Job type
Shift and schedule
Day shift
Monday to Friday
On call

Western MA Hospital, operated by the Massachusetts Department of Public Health, is dedicated to providing high-quality care for an 87-bed, Joint Commission-accredited (TJC) hospital that specializes in long-term acute care for adults with multiple disabilities. We are seeking a dynamic and experienced Chief Nursing Officer (CNO) to lead our dedicated team of healthcare professionals. Reporting directly to the CEO, the CNO will play a pivotal role in overseeing nursing services, respiratory therapy, and clinical scheduling and staffing. This is a unique opportunity to make a profound impact on patient care in a collaborative and innovative healthcare environment.

The CNO is the driving force behind a culture of collaboration, growth, and excellence. Your influence will extend beyond the hospital walls, as you collaborate with senior leadership, represent the organization to stakeholder groups, and stay at the forefront of industry trends. Join us in shaping a future where every patient receives the exceptional care they deserve.

This position is Monday through Friday. 8:00 am to 4:00 pm.

"Salary may be adjusted above the range for qualified applicants"
Please note (requirements): This position requires the selected candidate to be a Registered Nurse (RN) licensed in the Commonwealth of Massachusetts.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

  • Provide overall leadership, clinical direction, and oversight to Nursing Services, respiratory therapy, and clinical scheduling and staffing.
  • Ensure delivery of high-quality services to patients focusing on rehabilitative integration.
  • Direct, plan, and coordinate hospital activities, demonstrating judgment, initiative, and leadership in addressing technical, organizational, and administrative issues.
  • Foster an exceptional care environment for every patient, emphasizing quality improvement and clinical standards.
  • Collaborate with senior leadership on strategic planning, policy development, and initiatives, serving as a role model for staff.
  • Lead coordination, hiring, training, and management of personnel, while triaging operational issues.
  • Collaborate with nursing supervisors and clinical staffing personnel to optimize nursing resource utilization.
  • Assess current and potential staffing needs, providing patient care and facilitating collaboration among nurses.
  • Conduct patient needs assessment, nursing diagnosis, and oversee clinical management of patients.
  • Consult with managers and staff to resolve patient care issues, serving as an advisory resource.
  • Develop staff workflows for consistent implementation of best practices and establish metrics for service evaluation and quality improvement.
  • Utilize resources for the incorporation of new technology and trends to enhance service quality.
  • Oversee all aspects of staffing, including scheduling adjustments based on patient acuity, census, and available staff.
  • Serve as a member of the senior leadership team and as an on-call administrator.

Job Requirements

Preferred Qualifications:

  • Master’s degree in nursing strongly preferred.
  • Minimum of five (5) years senior-level management experience within a hospital/healthcare environment, including a minimum of three (3) years of significant supervisory and managerial responsibilities.
  • Demonstrated experience with scheduling and ensuring staffing levels meet all requirements.
  • Knowledge of the principles and practices of management, including supervision and performance feedback, planning, budgeting, organizing, directing, motivation, controlling and decision making.
  • Ability to manage a diverse workforce including bargaining unit environment; ability to embrace diversity as a strategic advantage.
  • Knowledge of Joint Commission Standards and CMS Conditions of Participation.
  • Substantive knowledge of the guidelines of Quality Improvement in healthcare.
  • Utilization of Human Resources in a creative/flexible manner within constraints of union labor contracts.
  • Experience in guiding teams through organizational change, fostering a positive and adaptable work environment.
  • Organizational skills and the ability to motivate and supervise staff, analyze complex problems and issues, and design workable solutions.
  • Thoroughness, independence, and excellent written and oral communication skills.
  • Strong technology skills including Microsoft Office products such as Word, Excel, PowerPoint, Teams and Outlook; experience working with electronic medical records systems.

About Western MA Hospital:

The Western Massachusetts Hospital is the only public hospital operating in the western region of Massachusetts with a mission to serve as a medical safety net for many uninsured and under-insured residents in the region. Western Massachusetts Hospital provides both acute and chronic hospital care to patients with a variety of chronic diseases and complicated medical conditions, such as:
  • Cardiac and pulmonary disease
  • Chronic neurological disorders
  • Complications of strokes
  • Dementia with major behavioral issues
  • End stage terminal illnesses of various diagnoses

Consider joining our dynamic team of health care professionals in a work environment that provides high staff to patient ratio and delivers high quality care to all patients on all units. Enjoy the opportunity to provide quality services in a long-term care setting where familiar faces are the norm rather than the exception.

Learn more:

About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth. We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions, please contact Human Resources at 413-784-9339.


Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in a particular specialty (i.e. scientific, professional, or technical) and must possess current license and/or registration requirements established for the performance of the position, of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the (A) required experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the (A) required experience.


Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title : Program Manager Specialist VI
Primary Location : United States-Massachusetts-Westfield-91 East Mountain Rd
Job : Administrative Services
Agency : Department of Public Health
Schedule : Full-time
Shift : Day
Job Posting : Oct 6, 2023, 8:43:47 AM
Number of Openings : 1
Salary : 81,529.95 - 125,501.44 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Sandra Semedo - 6173524250
Bargaining Unit : M99-Managers (EXE)
Confidential : No
Hybrid Work Eligible : No