Demonstrates expert competence and clinical skills in Medical Assistant scope of practice. Assists in the examination and treatment of medical and surgical patients across all age groups. Expert in immunization administration and documentation, and safe storage and handling of immunization as applicable. Competent to independently perform skills including dressing changes, ear lavage, per provider order. Performs Point of Care testing and quality control according to specific lab guidelines and proficiently obtains specimens and cultures for the lab. Assists providers with PAQ and Inbox management to include refilling appropriate medications and or managing normal test results. Participates in WDHS preceptor workshop. Actively participates in WHP/WDH committee/projects if requested by the practice manager.
1. Performs patient intake functions.
a. Receives and welcomes all patients into the practice in a manner that is consistent with WHP service expectations and the Language of Caring program as outlined in support of patient satisfaction. Verifies patients using two patient identifiers.
b. Completes patient intake to include accurate blood pressure, temperature, weight, symptoms, reason for visit, pain, etc., per office standard operating procedure (SOP).
c. Records visit intake information clearly and accurately per office SOP. Order, result, and charge drop for appropriate services.
d. Review preventive health needs such as Colorectal screening for age appropriate patients, Mammogram screenings, Pap Smear screenings etc., as appropriate as well as routine care for chronic care patients to include Lipid screening for cardiovascular patients, A1C's, Diabetic Retinal Eyecare for Diabetic patients etc., Place order in EHR for preventative health needs (IFOBT etc.) or per practice protocol. Runs Medicare ABN when appropriate.
e. In accordance with Meaningful use, reconciles medication list. Calculates BMI percentages as well as obtaining Smoking status on age appropriate patients.
f. Proficient in EHR. Consistently and accurately documents information in correct fields of EHR. Runs tracking reports (Orders Management). Manages orders and submits charge order entry, as applicable.
2. Plans appropriately for patient care.
. Anticipates needs of patient visits to optimize provider time. Proactively obtain relevant point of care testing prior to patient being seen by provider. If applicable ensure all elements of visits are managed prior to visit as well as all appropriate paperwork is made available including diagnostics and other information.
a. Proactively monitors the patient and provider schedules to ensure that patients are seen in a timely and efficient manner. Keep patients alerted to delays and offer alternative waiting options such as staying in the exam room/waiting in main waiting area.
b. Assists providers with office-based procedures and prepares supplies and patient for the care they will be receiving. Label and package specimens resulting from office-based procedures and store in the appropriate manner until transport to lab. Clean and sterilize exam room and instruments using proper precaution.
c. Ensures that the appropriate paperwork is attached to the record (worker's compensation forms, school/college exam forms, Medicare questionnaires etc.)
d. Arranges care to include ensuring patient follow-up return to the office as appropriate. Scans workers compensation form, school/college exam forms, Medicare questionnaires into EHR and attaches to date of service encounter. In accordance with meaningful use, generate patient plan when applicable.
e. Prioritizes delegated tasks based on patient care needs and office activities.
f. Possesses critical thinking skills; possesses the ability to identify a problem, determine the best solution and choose the most effective method of reaching the solution while functioning within scope of practice.
3. Provides individualized, age-specific care to patients under the specific orders of physician or provider.
. Expert skills in immunization administration, assisting with treatments and procedures, surgical and/or medical specialty knowledge and competency per practice protocol. Ensures that all appropriate documents, vaccine information sheets, etc., are provided to patients/guardians in advance and that all applicable written consents are obtained prior to administration.
a. Ensures the integrity of all medications and vaccines as per regulatory guidelines and applicable policies and procedures prior to administering. Complies with all applicable inventory and reporting requirements. Review all expiration dates prior to administration, use caution when utilizing look alike sound alike medications
b. Performs other related clinical duties under the specific order of a physician or provider, (i.e. EKG's, injections, nebulizer treatments, obtaining specimens, phlebotomy, vision exams, hearing exams, pulse oximetry, ear lavage, guiaic testing, etc.) based on specific office protocols. Administers Testosterone injections. Performs pill counts and other functions as directed by the provider. Please note that not all clinical duties are performed in each office.
c. Performs CLIA waived tests and quality control according to specific lab guidelines and proficiently obtains specimens and cultures for the lab according to office needs and demonstrated competency. Monitors individual CLIA competency expiration date and relays completion to appropriate individual prior to expiration date.
d. Maintains all safety/health logs and compliance logs as indicated and required by office protocol and regulatory requirements.
e. Competent to independently perform skills including dressing changes, ear lavage, per provider order.
f. Recognizes limitations and seeks advice and direction from the physician, provider, supervisor or other appropriate clinical staff member.
g. Registered with the State of New Hampshire as a Medical Technician.
4. Supports the general overall functioning of the office.
. Will perform the functions of a front desk representative during times when the office is not as busy from a clinical perspective and as directed/assigned.
a. Performs accurate and timely scanning as necessary per office protocol.
b. Scheduling of office appointments, confirming of office appointments or facilitating/processing referrals as needed per office protocol.
c. Assists in the development of office procedures in close cooperation and conjunction with the practice manager and providers. Office procedures are designed to meet all regulatory requirements and enhance patient flow and clinical efficiency as appropriate.
d. Responsible for ordering clinical supplies, medications, inventory and/or office supplies per office protocols.
e. Prepares, maintains and stocks examination rooms, treatment rooms and medication closets and other storage areas per office protocol.
f. Acts as an Initiative Champion and actively participates in meetings for WHP initiatives and/or Committees (EMR Supersuser, Colorectal, CLIA etc.,) Shares relevant information with appropriate staff, such as changes in EMR template usage, policy or process changes.
5. Effectively communicates with patients/family members.
. Communicates with patients in a manner that is consistent with WHP service expectations and the Language of Caring program as outlined in support of patient satisfaction. Verifies patient using two patient identifiers.
a. Notifies patients and informs them of their test results and/or relays provider recommendations based on the specific direction/instruction of the physician or provider. Appropriately documents the follow-up that was conducted per office protocol. Caution used when communicating on the phone in patient care areas as well as appropriate response and communication via the patient portal
b. Thoroughly documents all patient telephone conversations in real time and accurately relays this information to the physician or provider, for appropriate follow-up, (i.e., request for prescription refills, request for medication samples, request for same day appointment, etc.). Processes the prescription refills via the pharmacy or a mail-away prescription program as appropriate and per office protocol. Schedules patients for appointments per office protocol and per the instructions of the physician or provider as applicable, paying close attention to scheduling guidelines for Medicare physical patients.
6. Professional Development - Acquires and maintains current knowledge and competency in performing appropriate clinical functions.
. Assists, supports and orients a new or transferred employee during their orientation period.
a. Seeks constructive feedback regarding his or her own practice.
b. Participates in WDHS preceptor workshop.
c. Able to precept and assist with Medical Assistant orientation to the practice. Primary preceptor for medical assistant externs specific to Great Bay Community College collaboration.
7. Works to improve Press-Ganey patient satisfaction scores.
. Works effectively and cooperatively with other members of the team to identify opportunities for improvement in Press-Ganey results and actively participates in recommending plans of action to address any identified issues.
8. Works to improve processes related to hospital initiatives such as the Doctors' Health Partnership and other clinical quality measures.
. Works effectively and cooperatively with other members of the team to identify opportunities for improving processes related to the management of the Doctors' Health Partnership or other clinical initiatives within the WHP system. Actively participates in recommending plans of action to address any identified issues.
a. Provides feedback and initiates suggestions for improving workflows to practice leadership. Receives feedback and responds appropriately.
9. Possesses leadership skills.
. Possesses excellent interpersonal skills and works well in a variety of situations with different groups/individuals (patients, providers, colleagues).
a. Serves as an exemplary role model.
b. Demonstrates integrity and respectful behavior in interactions with patients, providers, and colleagues.
c. Exhibits professionalism in all interactions and applies high moral and ethical standards to all activities.
Experience Minimum Required
• Minimum of 1 year of experience within WHP practices required. Minimum of 3-5 years of related experience and/or training in similar medical practice/field - OR successful completion of an Accredited Military medical training with at least four years of experience.
Education Minimum Required
• Graduate of an Accredited Medical Assistant program. Certification (CMA) or Registration (RMA) required
Licensure and/or Certifications Required
• Certification (CMA) or Registration (RMA) required
• May be hired with CPR but BLS must be obtained within 90 days of hire