Family Resource Coordinator

  • Little Rock, AR, USA
  • Sep 21, 2021
Full time Registered Nurse (RN) Licensed Practical Nurses/Vocational Nurses(LVN)/(LPN)

Job Description

Job Summary/Scope

The Family Resource Coordinator II (FRC II) is primarily responsible for answering in-coming and making outgoing calls which communicate and promote organ, tissue and eye donation.  This position is dedicated to achieving the primary objectives of (1) receiving and documenting referrals from all referring organizations (2) properly assessing for potential organ/tissue donation and communicating those referrals to the appropriate person or agency (3) perform authorization conversations and complete the associated paperwork for such anatomical gifts (4) screen potential tissue and eye donors with approved agencies.

The primary duties of the Family Resource Coordinator II are to facilitate donation through the acts of taking referrals via the telephone and computer referrals (triage and secondary screening).  They must properly assess and communicate these to the appropriate person.  The FRC II will have authorization conversations with Authorizing Person or the Legally Appropriate Person, conduct donor assessment interviews and screen with the appropriate tissue and eye bank.  The FRC II will also enter data into ARORA’s or other appropriate donor and referral database. 


Essential Functions

  1. Shares information with potential donor families in a sensitive manner over a recorded telephone line to help them make an informed decision about donation.
  2. Answers in-coming calls for donor referrals in a prompt and professional manner.
  3. Responds appropriately to potential donor referrals by phone and conducts a comprehensive initial assessment of the medical status of potential donors according to ARORA, FDA, and AATB guidelines.
  4. Performs initial assessment of potential donor and determines possible suitability for tissue donation and communicates appropriate information to the tissue processors or other agency.
  5. Completes all forms associated with an authorized donor following the SOPs associated with the forms.
  6. Completes appropriate data entry and documentation in a timely and thorough manner and maintains proper documentation of activities.

Job Requirements

Minimum Job Requirements

  1. High school diploma or equivalent and completion of an accredited clinical healthcare program resulting in certification, registry, or licensure (such as LPN, LVN, EMT, Medical Scribe, RT, Paramedic or higher) required.  OR Bachelor’s degree in behavioral sciences with clinical experience and one (1) year relevant work experience. 
  2. 1-year experience working in a similar position at another Organ Procurement Organization, Eye Bank or Tissue Bank may substitute for education or experience.  
  3. Possess strong organization and interpersonal skills.
  4. Possess effective communication and listening skills.
  5. The ability to practice with a high degree of autonomy in a self-directed manner that demonstrates innovation and creativity.
  6. Possess the ability to work collaboratively within an interdisciplinary team.
  7. Consistent demonstration of attention to detail, precision, accuracy and customer satisfaction.
  8. Possess strong prioritization skills and the ability to effectively manage multiple projects and tasks.
  9. Excellent problem solving, conflict resolution and interpersonal skills (i.e. has the ability to make decisions based on situational circumstance, company policy and customer relations).  
  10. Ability to utilize general office equipment, software, and must be proficient in Microsoft Office Suite.