Our Philosophy
DHC is dedicated to exceeding our clients expectations. For us, that means a pursuit of excellence that has been at the cornerstone of our business philosophy from since inception opened our doors. It starts from gaining a personal understanding of the objectives and requirements of our clients and it ends when they are completely satisfied.
To accomplish our goals, we aim for synergy among the three key services we offer: medical staffing, project management, and recruitment. We strive to bring our clients the best personnel who have demonstrated expertise in their field combined with strong interpersonal skills.
With some of the highest fill rates in the industry, DHC consistently raises the standards with speed, versatility, and efficiency to not only honor but to exceed client requirements. We focus on supporting our clients with long-term staffing and management services on three to five year contracts. Temporary staffing is also available for our clients to meet their special needs, such as backfill when there is a deployment of active duty service members.
As a result of our specialized knowledge of the national marketplace, DHC offers the capability of providing flexible service to meet every client need with minimal notice. We consistently achieve our vision of providing our customers continuity of service in a proactive manner for long-term health care contract staffing and management services.
Quality Management
DHC is strongly focused on stellar service and process improvement with set quality control plans. Our team actively participates in quality assurance and improvement program initiatives scheduled frequently to review corporate processes and contract compliance.
Our best practices include:
- Methods to enhance performance including staff fill rates and relationships with customers, employees and patients;
- Evaluating recruiting status and credentialing resources;
- Building employee morale and retention;
- Updating or changing corporate policies and procedures;
- Reviewing local salary trends versus employee compensation.
Throughout performance, our managers work closely with our clients and communicate contract status on a weekly basis or as needed. We exercise considerable flexibility when clients need us to tailor corporate policies and procedures to match their military or corporate culture.
Our Senior Leadership
Deborah Guynn: Founder - President - CEO
Although Deborah has lived in Maryland for the last 20 plus years, she is a proud native of New Jersey. She is the Founder and President of Distinctive Home & Health Care. She has her Bachelor's Degree in Business Administration and Health Administration and Certifications in Interior Design. Deborah provides the creative vision and marketing leadership behind and in front of the organization. Deborah was responsible for executing the 8a certification and successfully graduated from the program in 2019. Deborah is devoted to her family, passionate about her businesses, and thoroughly enjoys her friends, interior decorating, and giving back to the community.
Jim Guynn: Vice President - COO
Jim joined the Distinctive Home & Health Care team in 2010 initially taking over the leadership of the commercial division and eventually evolving into the government and healthcare side of the business. In Jim's prior position, he was vice president of a national staffing organization with P&L and management oversight across the eastern United States. He has a Bachelors Degree in Sociology and variety of certifications in management. Jim's responsible for the organizational and operational leadership of the company.
Chante' Davis Thompson - Director of Operations and Government Contracting
Chante' Davis was promoted to Director of Operations in 2009 with responsibility for business development, accounting, training, and overseeing the operation of the company. Chante received her Bachelor's Degree in Education. She has been with DHC for more than 10 years and has a strong background in customer service within the transportation and staffing arenas. Chante' continues to educate herself in Dementia related work and sits as a member of the Inspiring Caregiver Awards Committee with the Alzheimer's Association, National Area Chapter.